SocialEcho: Added social media listening and auto-reply to comments

1. New Social Listening Module

SocialEcho now includes a Social Listening module, currently supporting X and YouTube.
You can save multiple keywords, and by selecting one, the system will automatically capture related content. Keywords support fuzzy search and are analyzed in real time with AI sentiment analysis. You can filter results by sentiment, relevance, or time.

Ideal for brand reputation management, content and marketing optimization, crisis and complaint monitoring, competitor and trend tracking, and gathering product feedback or customer insights.
For more social listening tips, check out: Social Listening Guide

2. Auto-Reply to Comments

An auto-reply feature for comments is now available on TikTok and YouTube.
In [Interaction] → [Inbox], toggle [automatic reply] on from the top right corner.
When enabled, the system will automatically reply every hour based on comment content and your preset reply templates, with up to 50 replies per hour.
When turned on for the first time, it will only reply to comments received in the past 3 days.

Under [Sent], you can view the reply source, categorized as:

Platform Manual replies
Platform auto-replies
Other replies

You can filter by single or multiple categories.

Go to [Settings] → [Interaction Management] to set up your reply templates.
Templates support text + emojis, and you can add, edit, or delete them at any time.

Quickly and intelligently answer common user questions, boosting both engagement efficiency and comment management productivity.

3. Multi-Account Authorization for TikTok

If you have multiple TikTok accounts, you can now authorize and switch between them in SocialEcho without logging out of TikTok.

4. Fuzzy Search for Competitor Accounts

In [Add Competitors], you can now search and add competitor accounts to your monitoring list.
Fuzzy search is supported for Telegram, YouTube, and Facebook — enter a keyword to find related accounts across the platform.

5. Updated Time Display

All platforms now display time as [Time + Time Zone].
You can change the time zone in [Settings] → [Team Info] → [Edit].

6. Help Center Updates

A Help Center is now available in the bottom right corner, offering:

Beginner’s Guide
Free Trial Info
Invite-and-Earn Program

You can also contact customer support directly for one-on-one assistance in the Help Center.

SocialEcho — All-in-one platform to manage, analyze, and track your social media. Support is available on Facebook, Instagram, TikTok, YouTube, X, Telegram, LinkedIn, and more. Get multi-platform, multi-account data analysis, post insights, competitor tracking, social listening, comment management, and AI-powered sentiment tagging — all to help you manage your social media more efficiently and boost both marketing performance and brand impact.