I. Post monitoring function launched
SocialEcho has added a post monitoring feature, supporting continuous monitoring of specified posts on TikTok, YouTube, X, and Telegram platforms.
Simply enter the post link to automatically obtain the post's exposure, likes, shares, and comments, and visually display the data trends in chart form. Data download is supported for easy subsequent analysis and review.
Meanwhile, the system supports centralized viewing and management of post comments, allowing users to reply to comments directly within SocialEcho and filter comments by sentiment, user intent, and posting time, helping you manage comment interactions more efficiently and follow up on user feedback in a timely manner.
📍Operation Path
Click on [Monitor] - [Posts] - [Monitor Posts] - [Enter the link to the post you want to monitor]
Clicking on impressions, likes, and shares will show the data trend of this content.
Clicking on the "Comments" data will display all comment data for this post, and you can reply to comments.
Clicking on "Monitor All" will take you to the post management page, where you can filter posts by account, and also filter comments by comment time, intent, and sentiment.
🎬Use Scenarios
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Continuous evaluation of KOL collaboration effectiveness: After a KOL post is published, it's crucial to determine whether the collaboration has truly generated results, rather than simply whether it was published at all. This can be achieved by adding the post link to a monitoring system to continuously observe changes in exposure, interaction, and comments. This is suitable for brand and marketing teams, enabling them to use data to determine whether a KOL warrants repeat investment or an increased budget, thereby avoiding decisions based on intuition.
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User intent capture in the comment section: When a large number of comments appear under a KOL's post, and it's necessary to differentiate between inquiries, price requests, product recommendations, or negative feedback, comment filtering and centralized viewing can be used for management. Suitable for e-commerce and lead-driven brands, it enables timely engagement with high-intent users and prevents wasted traffic in the comment section.
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Multi-KOL Horizontal Comparison: When collaborating with multiple KOLs across different platforms, all posts can be monitored together to centrally view interaction and dissemination performance. This is suitable for KOL screening and tiered management, quickly identifying which influencers truly bring effective exposure and user feedback.
II. TikTok private messages support real-time updates
SocialEcho now supports real-time updates for private messages from TikTok Business Accounts . Private messages can be synced to SocialEcho's unified inbox immediately, eliminating the need for frequent refreshes or platform switching. Users can view and reply to inquiries promptly, ensuring that important communications are not missed.
Private messages will be divided into the following three categories:
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No reply: Never responded to users' private messages.
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Unresolved: I replied to the user's private message, but the last message was from the user.
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All: All private messages received by the account
📍Operation Path
Click on [Interaction] - [Private Messages] to view all private messages from the TikTok Business Account.
🎬Use Scenarios
Centralized handling of high-frequency private messages: When a team simultaneously operates one or more TikTok business accounts and handles a large number of user inquiries, price quotes, or collaboration requests via private messages, all messages can be synchronized and aggregated to SocialEcho in real time, allowing for immediate viewing and processing on a single interface. Suitable for e-commerce, brand, or lead generation accounts, this prevents the loss of potential customers due to message delays or account switching, improving private message response efficiency and overall conversion rates.
III. Private messages support displaying multiple content formats.
SocialEcho private messages now support displaying multiple content formats. Users can directly view images, emojis, and videos sent by users without having to switch platforms or download them, making private message communication more complete and easier to understand.
🎬Use Scenarios
Authentic consultation and material communication: When users send product screenshots, usage scenario images, video descriptions, or emoji feedback via private message, the full content can be viewed directly within SocialEcho. Suitable for e-commerce, brand, and service-oriented accounts, this reduces misunderstandings, speeds up communication, and improves response quality.
IV. Support for cross-device remote authorization
SocialEcho now supports remote account authorization via authorization links, eliminating the need to log in to multiple accounts on the same device. The authorizing person can log in and confirm on any device, and the account can be securely connected to SocialEcho, greatly simplifying the authorization process for multi-account, multi-member collaboration.
📍Operation Path
After entering the authorization page, click "Share Authorization" and send the link to the administrator of the authorized account. Authorization can then be completed on any device. The authorization link is valid for 24 hours.
🎬Use Scenarios
More secure centralized authorization for multiple accounts: When integrating multiple social media accounts, account holders can complete authorization on their respective devices via an authorization link, eliminating the need to log in to multiple accounts on the same device or in the same environment. Suitable for account matrices and overseas expansion teams, this effectively reduces account association, abnormal logins, and environmental risks, improving integration efficiency while better meeting account security and compliance management requirements.
Cross-team collaboration: When a social media account is held by a colleague, client, or partner and cannot log in directly on your device to complete the authorization, you can send an authorization link so that the other party can complete the authorization on their own device. Suitable for agency, outsourced operation, or cross-team collaboration scenarios, it allows for quick integration without sharing account information or offline coordination.
ℹ️ About SocialEcho
SocialEcho , your AI-powered social media workbench, supports platforms such as Facebook, Instagram, TikTok, YouTube, X, Telegram, and LinkedIn. It offers features including multi-platform and multi-account content publishing, comment and private message management, data analysis, competitor tracking, public opinion tracking, and AI automation, helping you efficiently operate social media platforms and improve your social marketing efficiency and influence.
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