# SocialEcho - Frequently Asked Questions (FAQs) ## Table of Contents 1. [General Questions](#general-questions) 2. [Product Features](#product-features) 3. [Pricing & Billing](#pricing--billing) 4. [Platform Support](#platform-support) 5. [Security & Privacy](#security--privacy) 6. [Technical Support](#technical-support) 7. [Account Management](#account-management) 8. [AI & Automation](#ai--automation) --- Note: Feature availability varies by platform, region, and account permissions due to official API limitations. Some capabilities may require specific account types or additional approvals. ## General Questions ### What is SocialEcho? SocialEcho is an AI-powered social media workspace that helps brands, creators, and agencies efficiently manage their global social media presence across 10 platforms. We combine publishing, engagement, monitoring, analytics, AI automation, and autonomous AI agents into a single unified workspace connected via official APIs. ### Who is SocialEcho for? SocialEcho is designed for: - Content creators and influencers managing multiple accounts - Businesses and brands running global social media campaigns - Marketing agencies managing multiple client accounts - MCN organizations and talent agencies - E-commerce companies with international presence ### What makes SocialEcho different from other tools? - **AI-Powered**: Latest AI models for sentiment analysis and intent recognition (95%+ accuracy, continuously optimized) - **Comprehensive**: 6-in-1 platform (Publishing, Engagement, Monitoring, Analytics, AI Automation, AI Agents) - **Agentic-Ready**: Official APIs for autonomous agent frameworks like OpenClaw and Hermes - **Global Focus**: Designed for Chinese brands going global with multi-language support - **Official APIs**: Integration via official platform APIs (OAuth 2.0) for security and stability - **Team Collaboration**: Advanced multi-brand team isolation and permission management ### Is there a free trial? Yes. New users get a full 7-day free trial with access to all premium features. No credit card required. ### Do I need technical knowledge to use SocialEcho? No. SocialEcho is designed with an intuitive interface that requires no technical expertise. We also provide comprehensive tutorials, documentation, and 24/7 support. ### When was SocialEcho founded? SocialEcho was founded in 2025. Our vision is to enable every Chinese brand to make their voice heard on global social media. --- ## Product Features ### Publishing #### Q: Which social media platforms are supported? A: We support 10 major platforms: **Facebook, Instagram, X (Twitter), TikTok, YouTube, LinkedIn, Telegram, Pinterest, Reddit, and Threads**. New platforms are added based on user demand. Feature availability may vary by platform due to official API limitations. #### Q: Can I customize content for different platforms? A: Yes. Our smart content adaptation feature automatically adjusts content format and publishing strategy based on each platform's characteristics and algorithm preferences. #### Q: How does scheduled publishing work? A: You can set specific publishing times or let our AI analyze optimal posting times. The system supports batch scheduled publishing across multiple accounts and platforms, with visual calendar management. #### Q: Can I save drafts? A: Yes. You can save drafts and edit anytime before publishing. ### Engagement #### Q: How does the unified inbox work? A: The unified inbox automatically aggregates comments, direct messages, and @mentions from your connected platforms (where supported) into one centralized dashboard. No need to switch between platforms. #### Q: How accurate is AI sentiment recognition? A: Our AI achieves over 95% sentiment recognition accuracy, and it continuously learns and optimizes over time. #### Q: Will automated replies seem impersonal? A: No. Our AI reply system lets you freely define multiple reply templates and supports customized sending logic. You maintain full control over tone and content. #### Q: Can I manually review before auto-replies are sent? A: Yes. You can set up approval workflows where important automated responses require manual confirmation before sending. ### Monitoring (Listening) #### Q: Do I need KOL authorization to monitor their content? A: No. The system monitors public KOL posts and comments from publicly available content within platform policy constraints. No authorization from the KOL is required. #### Q: What types of keywords can I monitor? A: Brand names, product names, competitor keywords, industry terms, crisis keywords, hashtags, and more. All monitoring rules are fully customizable. #### Q: How does sentiment monitoring work? A: Our AI automatically analyzes the emotional tone of discussions around your keywords (positive, negative, or neutral) and provides real-time alerts when significant sentiment shifts occur. ### Analytics #### Q: How frequently is data updated? A: Data is automatically updated every hour. Key metrics are available in near real-time. #### Q: How far back can I access historical data? A: Free plan: 30 days. Basic and Team plans: 180 days of historical data for analyzing long-term trends and seasonal changes. #### Q: Can I track competitor accounts? A: Yes. Input competitor account names and our system automatically captures public data for analysis and comparison, generating detailed competitive reports. #### Q: What export formats are supported? A: Excel exports with customizable report content and time ranges. PDF export is available on selected plans or rolling out gradually. ### AI Automation #### Q: How accurate is AI automation? A: Our AI models achieve 95%+ accuracy in sentiment recognition and intent analysis. The system continuously learns and optimizes based on your data. #### Q: Can I customize automation rules? A: Yes. You can fully customize rules based on your business needs, including trigger conditions, response content, execution actions, and approval workflows. #### Q: What if AI misjudges user intent? A: We provide human review mechanisms where you can set manual confirmation for important automated operations. You can also adjust rules based on performance data. #### Q: How do you ensure automated reply quality? A: Reply template management, A/B testing, real-time monitoring, and performance analytics continuously improve reply quality. ### AI Agents #### Q: What are AI Agents in SocialEcho? A: AI Agents are autonomous programs that can plan, decide, and execute multi-step social media workflows on your behalf — publishing, analytics, monitoring, and engagement — without requiring a human prompt for each action. Think of them as a senior social media operator that runs 24/7. #### Q: Which agent frameworks are supported? A: SocialEcho exposes an official API for AI agent frameworks. It works out of the box with leading frameworks including **OpenClaw** and **Hermes**, and is compatible with standard agent tool-use patterns. #### Q: How is this different from AI Automation? A: AI Automation executes deterministic rules you define (if X happens, do Y). AI Agents make autonomous decisions end-to-end — they can plan campaigns, choose content, analyze results, and course-correct without pre-defined branching logic. --- ## Pricing & Billing #### Q: How much does SocialEcho cost? A: We offer three plans plus enterprise: - **Free Plan**: $0 forever — 1 account, basic features - **Basic Plan**: starting at $12.5/month (billed annually) — creators and small businesses - **Team Plan**: starting at $18.75/month (billed annually, most popular) — teams and agencies - **Enterprise**: custom pricing, contact sales #### Q: How are accounts/channels calculated? A: Each social media account counts as one channel. For example, 3 Facebook accounts + 2 Instagram accounts = 5 channels. #### Q: What's the difference between monthly and annual billing? A: Annual billing offers a significant discount — equivalent to multiple months of free service — while locking in your rate. #### Q: What is the minimum number of accounts I need to purchase? A: For Basic and Team plans, the minimum is 5 channels. You can add additional channels individually as you grow. #### Q: Can I upgrade or downgrade my plan anytime? A: Yes. You can adjust the number of channels or change your billing period anytime in account settings. Changes take effect immediately and billing is prorated. #### Q: Do I need a credit card for the free trial? A: No. The 7-day free trial is completely free with no credit card required. #### Q: What happens if I cancel my subscription? A: You can cancel anytime. Your account remains active until the end of your current billing period. You can export all your data before cancellation. #### Q: Is there a refund policy? A: Yes. We offer a 30-day refund policy. Terms may apply depending on usage and payment method. #### Q: Are there any hidden fees? A: No. Pricing is transparent. The only costs are your chosen plan and any additional channels you add. No setup fees, no hidden charges. #### Q: Do you offer discounts for non-profits or educational institutions? A: Yes. Contact our sales team for special pricing for qualified non-profits and educational organizations. --- ## Platform Support #### Q: Which platforms does SocialEcho support? A: We currently support 10 platforms via official APIs: - **Facebook** (Pages; Groups support varies by permissions and APIs) - **Instagram** (Feed, Stories, Reels) - **X (Twitter)** (Tweets and threads) - **TikTok** (Video publishing and analytics) - **YouTube** (Video management and analytics) - **LinkedIn** (Company pages) - **Telegram** (Channels) - **Pinterest** (Business accounts) - **Reddit** (Profiles, comments, DMs) - **Threads** (Content publishing and engagement) #### Q: Are you planning to add more platforms? A: Yes. We continuously add new platforms based on user demand. #### Q: Do you support all features on every platform? A: We support the core features across all supported platforms, but some capabilities vary based on each platform's official API limits. For example, DM capabilities, listening depth, and AI actions differ per platform. See our platform-specific documentation for details. #### Q: Can I connect multiple accounts from the same platform? A: Yes. You can connect unlimited accounts from the same platform, within your plan's channel limits. #### Q: How do I connect my social media accounts? A: Click "Add Account" in your dashboard, select the platform, and authorize SocialEcho through the official OAuth flow. We never store your passwords. --- ## Security & Privacy #### Q: How secure is my data? A: We use enterprise-grade security: - ISO 27001 / 27701 certified - SOC 2 compliant practices - End-to-end encryption for all data transmission - Encrypted data storage - Regular security audits #### Q: Do you comply with GDPR and CCPA? A: Yes. We are fully compliant with GDPR, CCPA, and other international privacy regulations. You maintain full ownership of your data. #### Q: How do you connect to my social media accounts? A: We use official OAuth 2.0 APIs provided by each platform. We never ask for or store your passwords. You can revoke access anytime. #### Q: Can you see my private messages? A: We only access data that you explicitly authorize through the official APIs. We cannot access any data you have not granted permission for. #### Q: Will SocialEcho post without my permission? A: No. All publishing requires your explicit action or automation rules that you configure. Nothing is posted without your consent. #### Q: How is data separated between different brands/clients? A: Complete data isolation. Each brand team has its own isolated workspace and data boundaries. Access is strictly controlled by roles and permissions. #### Q: What happens to my data if I cancel? A: You can export all your data before cancellation. After cancellation, your data is retained for 30 days, then permanently deleted per our retention policy. --- ## Technical Support #### Q: What kind of support do you provide? A: Multiple support channels: - 24/7 live chat support - Email support (response within 24 hours) - Comprehensive knowledge base and documentation - Video tutorials and webinars - Dedicated customer success managers (Enterprise plans) #### Q: Do you provide onboarding assistance? A: Yes. All new customers receive onboarding support including platform walkthrough, account setup assistance, best practices guidance, and training materials. #### Q: Is there a community or forum? A: Yes. We provide a user community and support channels (availability may vary by region). #### Q: Do you offer training for teams? A: Yes. Team and Enterprise plans include team training sessions. We can conduct customized training for your specific use cases. #### Q: What are your support hours? A: Live chat support is available 24/7. Email support is monitored during business hours with 24-hour response time. Emergency support is available for Enterprise customers. --- ## Account Management #### Q: How many social media accounts can I manage? A: Depends on your plan: - Free: 1 account - Basic: 5+ channels (minimum 5, add more individually) - Team: 5+ channels (minimum 5, add more individually) - Enterprise: Unlimited accounts #### Q: Can I manage accounts for multiple brands? A: Yes. Our Media Agency solution is specifically designed for managing multiple brand clients with team isolation and separate workspaces. #### Q: How does team collaboration work? A: Invite team members with different role permissions: - **Creator**: Full management rights (invite members, configure settings, manage accounts) - **Member**: Daily operations (publish content, manage engagement, view data) #### Q: Can team members see all data? A: Team members only see data from the brands/teams they're assigned to. Creators control access permissions. #### Q: Is there a limit on team members? A: Free and Basic plans: 1 member. Team and Enterprise plans: Unlimited team members. #### Q: Can I transfer account ownership? A: Yes. Account owners can transfer ownership to another user. Contact our support team for assistance. --- ## AI & Automation #### Q: What AI models do you use? A: We use the latest large language models (LLMs) specifically optimized for social media content analysis, sentiment detection, and intent recognition. #### Q: How many automation executions do I get? A: Automation quotas by plan: - **Free**: Not available - **Basic**: purchased channels × 1,000 executions/month - **Team**: purchased channels × 5,000 executions/month - Example: 10 channels on Team plan = 50,000 executions/month #### Q: What counts as an automation execution? A: One execution = one automated action such as: - Auto-reply to a comment - Auto-categorization of a message - Sentiment analysis of a post - Keyword detection trigger #### Q: Can I purchase additional automation executions? A: Yes. You can purchase incremental automation packages if you exceed your monthly quota. #### Q: Does AI support multiple languages? A: Yes. Our AI supports major languages including English, Chinese (Simplified and Traditional), Spanish, French, German, Japanese, Korean, and more. #### Q: How do I set up automation rules? A: Go to Automation Settings, create a new rule, define trigger conditions (keywords, sentiment, platform), set actions (reply, tag, notify), and activate. You can test rules before going live. #### Q: Can I turn off AI features? A: Yes. All AI features are optional and can be toggled individually. #### Q: What are AI Agents and when should I use them? A: AI Agents are autonomous programs that plan and execute multi-step workflows without being told each step. Use them when you want the system to operate social media end-to-end — e.g. autonomous publishing, analytics, and monitoring — rather than just executing rules you've pre-defined. --- ## Additional Questions #### Q: Can I use SocialEcho for personal accounts? A: Yes. SocialEcho works for both personal and business accounts. Many individual creators use our platform. #### Q: Do you offer white-label solutions? A: Yes, for Enterprise customers. Contact our sales team to discuss white-label options. #### Q: Can I integrate SocialEcho with other tools? A: Enterprise plans include API access for integration with your existing tools and workflows. AI Agent frameworks like OpenClaw and Hermes can also be used to programmatically control SocialEcho. #### Q: Do you support multiple languages in the interface? A: Yes. SocialEcho is available in English, Simplified Chinese, Traditional Chinese, and Spanish. More languages coming soon. #### Q: How often do you release new features? A: We release updates regularly, typically every 2–4 weeks. Major features are announced in advance with user feedback incorporated. #### Q: Can I suggest new features? A: Absolutely. Submit feature requests through the in-app feedback form or contact support. #### Q: Where can I find SocialEcho on social media? A: Follow us on: - Facebook: https://www.facebook.com/61575730703573/ - Instagram: https://www.instagram.com/socialecho_official - X: https://x.com/socialecho_2025 - LinkedIn: https://www.linkedin.com/showcase/106729405 - YouTube: https://www.youtube.com/@SocialEcho_official - TikTok: https://www.tiktok.com/@socialecho_official - Pinterest: https://www.pinterest.com/socialecho_en/ - Reddit: https://www.reddit.com/user/SocialEcho_net/ --- ## Getting Help If you can't find the answer to your question here: 1. **Search our Knowledge Base**: Comprehensive documentation and guides 2. **Contact Support**: 24/7 live chat or email support@socialecho.net 3. **Book a Demo**: Schedule a personalized demo with our team 4. **Visit the Website**: https://socialecho.net (global) or https://socialecho.cn (China) --- Last Updated: 2026-04-18 For the latest information and updates, visit our website or contact our support team.