AI Comment Assistant

Description: This feature monitors new comments under posts from authorized accounts, determining triggers based on time, platform, sentiment, intent, and keywords. It automatically replies to matching comments, improving engagement and conversion rates. This function is available in the [Interaction] - [Comments] section .

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I. AI Comment Assistant

Main purpose: To automatically reply to comments from authorized social media accounts;

Supported platforms: TikTok, YouTube, Facebook, Instagram, LinkedIn, X (Twitter), Threads;

Applicable scenarios: Automatically filter and reply to user comments on multiple social media platforms or multiple social media accounts to achieve efficient interaction. At the same time, comments can be tagged with different tags to accurately find target customers and improve conversion rates.

 

II. Function Introduction

1. Rename: Give the automated process a custom name;

2. Monitoring conditions:

(1) Time limit: Restrict replies to comments within a specified number of days, and monitor back a specified number of days from the current time;

(2) Monitoring Platform: Select the social media platform or designated social media account that AI needs to monitor and respond to;

(3) Triggering conditions: Set the conditions for triggering AI automatic reply. Under the same type of tag/keyword, it is sufficient to meet any one tag/keyword. Under different types of conditions/keywords, they must be met simultaneously.

3. Reply content:

(1) AI reply: The reply content is generated automatically by AI. Contact information can be set, and the reply can be translated according to the language of the user's comment;

(2) Script library: Respond based on the content of the created script library;

4. Matching Mode:

(1) Random matching: Randomly send the selected script content;

(2) AI matching: AI selects the most appropriate response from the script library based on the content of the comment;

5. More settings:

(1) Automatic translation: Select the language of the reply, and translate and reply accordingly;

(2) Matching preferences: When the AI is matching dialogue, tell the AI additional preferences;

(3) Script library: Select or edit scripts for replying;

6. Rule flow: Current settings and explanation of the automated process;

7. Reply Test: Simulate comment messages to test the content of the automatic reply. The settings of the automation process can be readjusted based on the reply content.

 

III. Applicable Scenarios

Scene	Recommended starting configuration	Key points before launch
Product Inquiry	Inquiry + High Intent/Inquiry + Specific Product Keywords + Sales Script Library	The reply provides accurate information.
Activity Interaction	Positive/Neutral + Activity Keywords + Random Matching	Prepare multiple equivalent statements to avoid overwhelming your screen.
Multilingual comments	Limited platform + AI response/script library + automatic translation	Test proper nouns, links, and tone.

 

IV. Common Questions

Why are there no automatic replies to comments?

answer:

① It is necessary to confirm whether the automated process has selected tags and set keywords. Automatic reply will only be triggered if the conversation meets the set conditions at the same time.

② After selecting the tags, you need to verify whether the AI tag function is enabled. Enable it in 【Management】-【Team Information】-【Comment Settings】-【AI Tags】.