Team Information

Description: Used to maintain the team's basic information, as well as settings related to post moderation, subscriptions, comments, and private messages.

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Basic Information

Figure 1: The team's basic information page.

1. Switch Teams: Switch to a different team you have joined;

2. Create a team: Create a new team;

3. Delete Team: Deletes the current team. Members who have joined the team will be automatically removed after deletion.

Note: Deleting a team is a high-risk operation. Double-check the team name and the current team before saving or deleting.

4. Change profile picture: Change the current team's profile picture;

5. Team Name: Set or modify the current team name;

6. Team Code: The code for the current team is unique and cannot be repeated. It is randomly generated by the system and cannot be customized.

7. Time Zone: Sets the team's current time zone. This affects the statistical data in the "Analysis" section and the selected time for scheduled releases.

8. Team Introduction: An introduction and description of the current team. Only visible to team members.

 

Post settings

This feature allows you to control whether published content requires review. Once enabled, all posts submitted by team members (including administrators and operations managers) must be reviewed and approved by the administrator or operations manager before being published.

Figure 2: Post posting review settings.

 

Subscription Settings

Set up automatic renewal for the current team's package. Once enabled, the package will automatically renew before its expiration date, preventing the package from expiring.

Figure 3: Automatic renewal settings for team packages.

 

Comment settings

Includes AI tagging and translation settings. AI tagging can identify the sentiment and intent of customer comments, and users can choose to tag all comment data or comment data after a specified date; translation settings allow separate control over the translation language of received and sent content.

Figure 4: AI tags and translation settings for comments.

1. AI Tagging: When enabled, comments will be tagged with sentiment and intent. This allows for quick identification of user sentiment or intent based on the tags, and the AI Comment Assistant in the Automation section can also reply to target customers based on the corresponding tags.

Affected sections:

• Comments on posts under authorized accounts;
• [Interaction] - Comments when someone mentions a user in the comments section (@mentioned);
• [Monitoring] - Comments in [KOLs/Posts];
• [Monitoring] - Comments in posts under [Competitor Accounts]

2. Comment Translation: The translation function in [Interaction] - [Comments] can be toggled globally, allowing you to freely set the language of the translation and the language of the reply.

Note: The translation function can also be set individually in a single comment conversation, and can be enabled or disabled separately.

 

Private message settings

Similar to the comment settings, it also offers AI tags, tag ranges, and settings for receiving/sending translations.

Figure 5: AI tags and translation settings for private messages.

AI Tagging: When enabled, it will tag private messages from authorized accounts with sentiment and intent. This allows for quick identification of user sentiment or intent based on the tags, and the AI Private Message Assistant in the Automation section can also reply to target customers based on the corresponding tags.

Comment Translation: You can toggle the translation function in the 【Interaction】-【Private Message】 settings globally, and freely set the language of the translation and the language of the message.

Note: The translation function can also be set individually in a single private message conversation, and can be enabled or disabled separately.

 

Frequently Asked Questions

1. Why didn't the changes take effect?

A: Please confirm that you have clicked "Save" at the bottom of the page and that your current account has administrative privileges; refresh the page if necessary to verify the saved result.

2. Can comments and private messages use different language settings?

A: Yes. Comments and private messages have independent settings, allowing you to separately configure receiving translations, sending translations, and target language.